Frequently Asked Question

Method 1: Via the Portal (No Account Required)

• Go to Erasatek Support Portal at https://support.erasatek.com and click "Check Ticket Status".
• Enter your Email Address and the Ticket Number (found in your confirmation email).
• Click "View Ticket". You can read technician updates or add a reply directly from this screen.

Method 2: Via User Login (If Account Registered)

• Click Sign In in the top right corner.
• View all your active and closed tickets in one consolidated dashboard.

Method 3: Via Email

Simply reply directly to any email notification from the Erasatek support desk—your response will automatically log into the ticket.